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Troubleshooting HP Printer Issues and Error Codes

The following technical information is provided to help you with general troubleshooting of HP printers and to help resolve HP printer errors. We stock the full range of HP printer service parts needed for preventive maintenance and repair service. If you have other tech support questions that are not covered here, send email to techsupport@marketpoint.com.

Begin by selecting the printer model below or click here for general troubleshooting help.

Mono LaserJets: 4000, 4050,   4100,   4200,   4240,   4250,   4300,   4350,   5si,   8000,   8100,   8150,   9000/9040/9050,   P3005/3015,   P4014,   P4015,   P4515

Color LaserJets:
3000, 3500/3550/3700, 3600, 3800, 4600, 4610, 4650, 4700, 5000, 5100, 5500, CP3005, CP3015, CP3505

MultiFunction Printers:
CM1312, CM232, CM3530, M500, M575, M6XX, M1536, M2727, M35xx, M5025/M5035


HP Color LaserJet 3000, 3600, 3800 and CP3505
     10.92 Cartridge Not Engaged Error

HP Color LaserJet 3500, 3550, 3700
    
Toner Specks Running Down the Page

HP LaserJet P3005/P3015 Models
     Intermittent Jamming or Black Marks on Back of Page
     Broken Paper Trays and Feed Issues
    
49 Formatter Error 
     Noise in Printer

HP Color LaserJet 4000, 4050 and 4100 Model Series
      Groaning-type Noise
      
13.1 Paper Jam Error
      13.20 Paper Jam Error
      41.3 Tray 1 Load Letter Error
      41.5 Media Feed Error
      49.xxxx Service Errors
      57.01 Fan Error
      Control Panel Buttons Troubleshooting
      Multiple Feeding from the Manual Paper Tray
      Troubleshooting Noises & Squeaks 

HP Color LaserJet 4200, 4240, 4250, 4300, and 4350 Model Series
     
13.01 Paper Jam Error
      13.20 Paper Jam Error
      60.2 Tray 2 Lift Error
      68.xxxx Permanent Storage Error
      Network/JetDirect Card Problems
      Clearing the RFU Error Message
      Blank Display After RFU Error
        Groaning-Type Noise
        Clicking as Paper Feeds Through

HP LaserJet P4014, P4015, P4515 Model Series
      
4.13.20.00 Jam Inside Error
      49 Service Error
      50 Fuser Error 
      
Maintenance Message Reset
      Tray/Paper Jams

HP Color LaserJet 4600, 4610, and 4650 Model Series
      Light or Faded Print 
      82 EIO Error

HP Color LaserJet 4700 Model Series
      Light Print Troubleshooting
      Tray 4 Feed Issues
      Blank Control Panel

HP Color LaserJet 5000 and 5100 Model Series
      Jamming at Fusing Assembly

HP Color LaserJet 5500 Model Series
      Printer Cartridge Empty Error
      51.2 Error on the Display

HP LaserJet 5si, 8000 Model Series
      69.x Errors Relating to Duplex Issues
      Gear Noise

HP LaserJet 8100 and 8150 Model Series
      50 Fuser Error
      69.x Errors Relating to Duplex Issues
      Gear Noise
      Paper Registration Problems

HP LaserJet 9000/9040/9050 Model Series
      Paper Jams in the Left Side

HP LaserJet Pro M1536
      Paper Jam Error

HP LaserJet Enterprise M500 Series
      Groaning-type Noise

HP LaserJet Enterprise M600 Series
      13.A2.D2 Error
      Invisible Paper Jam (13.AA.FF and 13.A2.FF Error)
      49.38.07 Error on Start-up

Other/Multifunction Printers
      CM3530 Print and Copy Quality Problems (lines on page)
      CM4540 49 Service Error
      M5025/M5035 58.4 Power Supply Error
      M5025/M5035 30.1.19 Scanner Lamp Error
      M575 Groaning-type Noise
      M2727 Multifunction, black smudge or line on pages
      M2727nf Power Issues Due to Formatter Failure
      CM1312 and M2727 Multifunction LaserJet ADF Paper Jams
      M35XX Noise in Printer
      CM2320 Constant Cleaning and Misprints

General Troubleshooting
      Noisy Desktop Printer and Paper Curl  Problems
      JetDirect Print Servers - 80, 81, 82, 86, 87 and 88 Service Errors
      Gray Background on Printed Labels