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About Us

 

    



             


5 Questions to Ask Your Printer Parts supplier

Proactive service companies understand that the best way to grow their business is to find best value solutions for their customers, manage costs and improve profitability. If you’re a service company or a service department in a large organization and you sometimes feel overwhelmed by the day to day details, then TKO Electronics/Market Point can help.

From our super-easy to use website that helps you work smarter, to our unparalleled expertise in product performance, accurate and expedient fulfillment processes, and technology capabilities to help you make the best value decisions and avoid errors and hidden costs, to our fanatical commitment to excellence in customer service – no other vendor takes your success more seriously than TKO Electronics/Market Point!


TKO Electronics/Market Point is a Lexmark Elite Authorized Parts Distributor, an HP Authorized Parts Partner and an HPE Business Partner with more than 20 years history in the printer parts & supplies business.

No other vendor works with you to help you manage costs, improve profitability and grow your business like TKO Electronics/Market Point does.

We pay attention to what matters to you;

  • unparalleled expertise in product performance
  • accurate and expedient fulfillment processes
  • technology that empowers communication, ease of use and accuracy 
  • commitment to excellence in customer service

Our focus
is to support service companies, dealers, and service departments in larger organizations as well as government agencies with the best quality products that deliver the lowest long-term cost for their business.

Our philosophy
is to help our customers support their customers & businesses with the best-fit, best-value solutions and strike the right balance between cost and quality. We achieve this through an OEM strategy. Genuine parts and supplies provide the best overall value with lower long-term costs and higher customer satisfaction. We closely partner with printer manufacturers to help our customers get the value of genuine whenever possible, while providing alternate high quality solutions when appropriate.

We realize that using genuine parts 100% of the time is not always the ideal solution. We know the 80/20 rule applies to most everything and this is no exception. For the 20% of your customers for whom genuine is not the right fit, you need a solid, reliable alternative. ProParts from TKO Electronics/Market Point is that alternative.

ProParts by TKO Electronics/Market Point result in better performance, lower overall costs and more satisfied customers for service companies, dealers and service departments when compared to industry standard refurbished and compatible parts and supplies.  We are the only company offering this alternative-to-genuine solution in the marketplace.

Our approach
is to work with our customers to streamline purchasing processes so they can spend less time on administrative tasks and more time servicing their customers and growing their businesses.  We develop and maintain value based relationships to deliver quality product, efficiently and competitively. On time. Every time.

Our commitment
is to provide quality products at fair prices.  It is this commitment to quality, service and support that keeps customers coming back to us, again and again.

Our experience
makes us the go-to printer parts distributor for thousands of service companies, dealers and service departments.  We understand the nuances that make or break margins, product performance and customer satisfaction.  Our customer service professionals are highly trained, responsive and empowered to make sure our customers receive exceptional service.

Thanks for dealing w/ my fuser issues. The attention given proves that the customer has Real meaning in making decisions. I have had many dealings with vendors in my 30 years of field service, thanks for responding with true professionalism.
[Kurt W, Quality 1 Laser Services]

Good prices combined with excellent customer service is what keeps me coming back, and you are definitely #1 in my book!
[J. Wagner, President]

Our technology
provides our customers with the industry’s leading website and nearly error free order processing. We help our customers improve efficiencies and drive down costs through:

  • Advanced online product search
  • Customer specific pricing & product availability
  • Multiple parts search capabilities
  • Unlimited unique carts for stocking, customer-specific or routine orders
  • Real time order, shipping & RMA tracking
  • Quick web quotes with one click order feature
  • Quote history maintained online for 30 days
  • Simplified check out processes including multiple ship-to addresses
  • Comprehensive online technical resources
  • Returns process management
  • PRP return labels
  • Automated order, ship, return notifications
  • IM, Email, Fax and phone communications
  • EDI
  • Usage, costs and recommended stocking reports
  • and much more!