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Error: 200 Paper Jam - Remove Cartridge
If there is no paper jammed in the printer and you still receive this error every time you turn the printer on, there could be something blocking the sensor. A close examination of the paper path, especially at the front of the printer, might reveal a piece of paper, a broken printer part, etc.
To remove the jammed sheet of paper :
- Open the upper front door.
- Grasping the print cartridge by the hand grip, pull it towards you and slightly up to lift it out of the holder.
- Then pull the cartridge straight out towards you. (See picture below.)
- Locate the feed roller release lever and gently push it back to release the pressure on the paper. (See picture below.)
- Pull the paper out. CAUTION! The paper may be covered with unfused toner, which can stain garments.
If you see no paper jammed under the cartridge, remove paper tray 1. The paper may not have fed all of the way into the printer.
Reinstall the paper tray and the toner cartridge.
- Close the upper front door.
If paper is getting damaged when it is jammed at the sensor or under the cartridge, you may be able to pinpoint the problem with a close look at where the leading edge was stopped.
- Check for any damage to the leading edge of the paper.
- If it is damaged, check the paper path for any obstructions.
- You can also try another toner cartridge if you have one in stock. The paper may be catching on the edge of the cartridge.
- If you are not able to find any obstruction, the printer will probably need service to isolate the problem and replace the failing component.
If you receive this 200 Paper Jam error message on power up and there is no paper jammed in the printer, the printer's input sensor flag may be stuck.
- Look for the green bellcrank release lever at the left side of the inside of the printer, under where the cartridge goes. You will also see two white rollers and, underneath them, two white gears. Just back and to the right of the back gear, you should see a black, plastic flag sticking up through a hole in the black plastic floor of the printer. This flag is the input sensor flag.
- Using a pen or pencil, push the flag towards the back of the printer. It should lie down. When you remove the pen or pencil, the flag should pop back up freely.
- If it does not, see if you can find out why. There may be a piece of paper or broken printer part in the way or the flag may have come loose.
- If the input sensor flag is damaged or missing, you will probably need service on your printer.
Obtaining the secondary codes for this error may also help you diagnose the source of the problem. Click here.