Market Point Warranty
Market Point warranties our ProParts for 90 days from the date of purchase and for a full 6 months on ProPart fusers and maintenance kits, unless otherwise stated. Equipment must be returned to us. Items found to be defective will be repaired or replaced at our option. The warranty is valid in the U.S. only, does not cover misuse or mishandling of equipment, and is void if tamper seals are broken.
Out of box failures (DOAs) may be returned or replaced up to 30 days from the date of purchase. Market Point will pay for return ground shipping for DOAs.
For failed in warranty (FIW) items, Market Point will provide return shipping and ship a replacement via the same shipping method as original, at our expense, if the failure occurs within 5 days of the date of purchase. After 5 days, return shipping for FIW items is the responsibility of the customer.
Special order items are not eligible for return with the exception of out of box failures occurring within the first 30 days after shipment.
Extended warranty is available.
Lexmark Warranty Info
Lexmark offers a Extended Warranty for most printer models. Extended Warranties may be purchased anytime during the printer’s Base Manufacturers’ Warranty year (s). Lexmark Extended Warranties are available to give your laser, dot-matrix, or inkjet printer a total warranty period of 4 years.
For business laser or dot matrix printers you have a choice of Advanced Exchange or Onsite Repair service.
Warranty Status
To check the status of your product’s warranty go here
Extended Warranty
If your printer is currently covered by an existing Lexmark Extended Warranty, go here
For additional information see:
Lexmark Express and Lexmark OnSite Warranty Service
InfoPrint Solutions Company (formerly IBM Printing Systems) Warranty Info
Printers generally carry either a basic three-month or one year warranty
Get more information here
HP Warranty Info
In general, HP provides a one year limited warranty.
HP Business Products Technical Support in the US can be reached at
800-334-5144
For additional information see:
HP Warranty Information
Extended warranty is available.
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Web Order Minimum
A $50 minimum order charge may be enforced.
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Returns
Returns are a part of doing business and an important part of good customer service. We believe in a 'no hassle' return policy. Please observe the following guidelines:
1. Please call us before returning any item. Most problems are caused by shipping "jostling" and can be resolved with a telephone call.
2. All items returned must be in unused/restockable or "as failed" condition and in original packages, complete with original packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer.
3. You will be issued a return merchandise authorization (RMA) number. This number helps us track, identify and process your return. Write the RMA number on the outside of your return packages, include a copy of your original invoice or packing slip, and return the package within 30 days of the receipt of your RMA number. We will not accept returns without RMA numbers.
4. Package and insure all items for their full value. Lost or damaged parts cannot be exchanged.
5. Return packages must be sent directly to our address. We will not accept any C.O.D. shipments. Shipping charges are not refundable.
6. Refunds will be issued by the same method of payment as the original purchase. Check refunds usually take 30 days.
7. Items returned on a non-exchanged basis are subject to a 20% restocking fee. There is a $20 minimum restock fee for items under $100.
8. Non-defective/changed mind items may be returned within 30 days from date of purchase, excluding special order items, which may be non-returnable. Good returns are subject to a 20% or $20 restock fee, which ever is greater. Please call us before returning a non-defective/changed mind item.
9. RMAs for defective items will be voided after 30 days.
10. If product is returned against an expired RMA the return will be reviewed to determine if the product will be accepted. If the product is accepted for return, any upcharge invoices will be credited. Otherwise the customer is notified to issue a call-tag for pick up or the product will be disposed of within one week.
11. A product returned as defective but found to be non-defective at our location is subject to rebilling for the replacement product and associated shipping.
Return Address:
1. Market Point
RMA #____________
115 Summit Drive
Exton, PA 19341
