Removing a Jam from the Fuser

It's important to inform the printer user(s) how to remove a jam from the fuser. Flags get broken or damaged by pulling paper the wrong way. Show them how to remove the back door (not the re-drive assembly) and where to look for paper. If they can get a hold of the paper, fine. But if they can't, stress the need to call a service tech. It's at that point the damage to the fuser will occur if they don't.

Also, demonstrate why non-technicians should never take the toner cartridge out and pull the paper towards the front of the machine to remove it. Fuser Exit and Narrow Media Sensors are most often damaged by this action. Many times they can be fixed or replaced if you know how to disassemble and rebuild Lexmark fusers. But most of the time it's easier and more efficient to replace the fuser.

Visit our technical blog for more HP and Lexmark service articles.